Privacy Policy

1. Controller

Cotswoldcardresort Grand Hotel & Casino, 8 Pall Mall, London SW1Y 5NP, is the controller of personal data collected through this website and related reservation enquiries.

Contact: info@cotswoldcardresort.co.uk

2. Data we may collect

• Contact details such as name, email address, telephone number, and message content.
• Reservation-related preferences such as dates, guest counts, room or service interests, and special requests.
• Limited technical information generated by your browser or stored locally for essential site functionality.

3. How we use personal data

We use personal data to respond to enquiries, manage reservation requests, provide guest services, maintain security, and comply with legal obligations. We rely on legitimate interests, pre-contractual steps, consent where required, and legal obligations as appropriate.

4. Sharing and retention

We share personal data only where necessary for hotel operations, professional advice, compliance, or service delivery. Data is retained only for as long as reasonably necessary for the relevant purpose, including legal, accounting, and record-keeping requirements.

5. Your rights

Under UK GDPR, you may request access, rectification, erasure, portability, restriction, or objection in relation to your personal data, subject to applicable limitations.

You may also complain to the Information Commissioner's Office at ico.org.uk if you believe your data has been handled unlawfully.

6. Contact and updates

For privacy-related questions or requests, contact info@cotswoldcardresort.co.uk. This policy may be updated from time to time to reflect operational or legal changes.