Legal

Terms & Conditions

These terms govern the use of this website, reservation requests, guest stays, and descriptive information relating to the hotel's facilities.

1. About these terms

These Terms & Conditions apply to Cotswoldcardresort Grand Hotel & Casino, 8 Pall Mall, London SW1Y 5NP. By using this website or submitting an enquiry, you agree to these terms.

This website is informational only. Forms on this site do not create a binding reservation or contract until confirmed directly by the hotel.

2. Reservations and guest stays

  • All room, dining, and spa requests are subject to availability and written confirmation by the hotel.
  • Rates, room types, and ancillary services may change without notice until a reservation is confirmed.
  • Guests may be asked to provide valid identification and a payment guarantee at check-in.
  • Special requests are noted but cannot be guaranteed unless confirmed in writing.

3. Cancellations and amendments

Cancellation, amendment, and no-show conditions will be stated at the time of confirmation. Unless otherwise confirmed, the hotel may apply reasonable charges where cancellations occur after the permitted notice period or where a guest fails to arrive.

4. Entertainment casino

  • The entertainment casino is a land-based facility for hotel guests only.
  • Entry is restricted to persons aged 18 and over.
  • Guests must comply with identification checks, dress requirements, house procedures, and responsible gaming guidance.
  • This website does not offer remote gambling, bonus offers, affiliate promotions, or real-money wagering services.

5. Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under applicable law. Subject to that, the hotel excludes liability for indirect or consequential loss and limits liability to the fullest extent permitted by law.

6. Website use and privacy

You must not misuse this site, attempt to interfere with its operation, or submit false information through its forms. Personal data is handled in accordance with our Privacy Policy and applicable UK GDPR requirements.

7. Governing law and jurisdiction

These terms are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any dispute arising out of or in connection with these terms or this website.